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Returns & Exchanges
At Tate's Bake Shop, we take pride in the quality of our cookies and treats. If you are not completely satisfied with your purchase, please contact us within 30 days so we can make it right.
1
Contact Customer Support
Email our team with your order number and a photo of the product to initiate a replacement or refund request.
2
Quality Assessment
Our bakery team will review your feedback to ensure our high standards for freshness and crispness are being met.
3
Resolution Selection
Choose between a full refund to your original payment method or a fresh replacement shipment sent at no additional cost.
4
Processing Confirmation
Once approved, your refund or new tracking number will be issued within 3-5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing